Job Description
Are you looking for part time jobs in Baltimore, MD with no experience required? BrightPath Solutions is actively seeking motivated individuals to join our dynamic team as Customer Support Representatives. We pride ourselves on being an inclusive employer that values potential over experience. We provide comprehensive on-the-job training to help you succeed in a fast-paced, rewarding environment.
As a member of our support team, you will be the first point of contact for our clients, helping to resolve inquiries and ensure satisfaction. If you are a reliable, friendly individual looking for flexible hours and a career path, we want to hear from you.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Provide accurate information regarding products, services, and account status to new and existing clients.
- Assist customers with basic technical troubleshooting and account setup.
- Document all customer interactions and issue resolutions in our CRM system.
- Collaborate with the wider team to identify trends and improve service processes.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent (GED).
- Basic computer literacy and ability to navigate multiple windows.
- Strong verbal and written communication skills.
- Ability to type at least 35 WPM.
- Reliable internet connection and a quiet workspace (if remote).
- Willingness to learn and adapt to new software systems quickly.