Job Description
Join our dynamic team as an Entry-Level Part-Time Customer Service Specialist in Portland, NC! Perfect for students seeking flexible hours to balance work and studies. Innovate Solutions Group offers a supportive environment where you'll develop essential professional skills while making a real impact. We provide comprehensive training, competitive pay, and opportunities for growth. If you're a motivated individual ready to start your career journey, this is your moment to shine!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately while maintaining quality standards
- Document customer interactions in CRM systems for seamless team collaboration
- Identify opportunities to enhance customer experience and escalate complex issues appropriately
- Participate in ongoing training to product knowledge and service protocols
- Support cross-functional teams during peak operational periods
Qualifications
- High school diploma or equivalent (current students encouraged to apply)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Basic computer proficiency and ability to learn new software quickly
- Positive attitude with a customer-first mindset
- Availability to work flexible shifts including evenings and weekends
- Valid North Carolina driver's license preferred