Job Description
Are you a motivated student looking to kickstart your career in Information Technology?
Apex Digital Systems is seeking a Entry-Level IT Support Specialist to join our dynamic team in Raleigh, NC. We are a forward-thinking company that values creativity, curiosity, and hard work. Whether you are currently studying Computer Science or looking to pivot into the tech industry, we offer a comprehensive training program and a supportive environment.
Why Join Us?
- Student-Friendly Culture: We prioritize learning and professional development.
- Flexible Scheduling: We understand the demands of student life and offer flexible hours, including evening shifts.
- Modern Work Environment: Work with cutting-edge technology in a collaborative setting.
We are looking for a proactive individual who is eager to learn and contribute to our mission of delivering exceptional technical solutions.
Responsibilities
- Provide tier-one technical support to employees via phone, email, and in-person.
- Assist in the installation, configuration, and maintenance of hardware (laptops, printers) and software applications.
- Troubleshoot network connectivity issues and resolve end-user device problems efficiently.
- Document technical issues, resolutions, and steps taken in our knowledge base system.
- Collaborate with the IT team to improve system performance and user experience.
- Conduct routine hardware audits and inventory management.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (Students welcome to apply).
- Familiarity with Windows and macOS operating systems.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends, to accommodate student schedules.
- Basic understanding of networking concepts is a plus.