Job Description
Join our dynamic team as an Entry-Level Evening Customer Service Specialist at Phoenix Connect Solutions! We're seeking motivated individuals with flexible schedules to deliver exceptional support during evening hours. This role offers the perfect opportunity to launch your career in customer service while maintaining work-life balance. Enjoy competitive pay, comprehensive training, and a supportive environment designed for growth. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with support teams to escalate complex cases
- Maintain customer satisfaction metrics and service quality standards
- Adhere to company policies and compliance regulations
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent required
- Excellent communication and active listening skills
- Strong problem-solving abilities and patience
- Ability to work independently and as part of a team
- Flexibility to work evenings (4:00 PM - 10:00 PM) including weekends
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and commitment to exceptional customer service