Job Description
Join our dynamic team as an Entry-Level Evening Customer Service Specialist in sunny Orlando! Perfect for students, parents, or anyone seeking a flexible schedule with competitive pay and growth opportunities. No experience required—we provide comprehensive training to help you succeed. Enjoy evening shifts (4 PM - 10 PM) while making a real impact in our clients' lives.
Why You'll Love Working With Us:
- Flexible scheduling with weekday and weekend evening options
- Comprehensive paid training program
- Clear career advancement pathways
- Supportive team environment with mentorship
- Modern, tech-enabled workspace
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve issues efficiently using our CRM system
- Document interactions and maintain accurate records
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency (typing, email, navigation)
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable transportation for evening shifts
- Must be available 20-25 hours/week (4-5 shifts)