Job Description
Join our dynamic team at Urban Hospitality Partners as an Evening Customer Service Specialist! This flexible part-time role is perfect for students or career changers seeking evening work in Boston's vibrant hospitality sector. You'll be the first point of contact for our luxury hotel guests, delivering exceptional service while building valuable professional experience. Enjoy competitive pay, free parking, and a supportive team environment that values work-life balance.
Why You'll Love This Role:
- Flexible evening shifts (4:00 PM - 11:00 PM)
- Comprehensive paid training
- Opportunities for advancement
- Employee discounts on local attractions
Responsibilities
- Handle guest inquiries via phone, email, and in-person with professionalism
- Manage check-in/check-out procedures for evening arrivals
- Resolve guest complaints and escalate complex issues
- Maintain accurate reservation and billing records
- Coordinate with housekeeping and security teams
- Process payments and handle cash transactions
- Assist with event setup for evening functions
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer proficiency with MS Office Suite
- Strong communication and problem-solving skills
- Ability to work independently during evening hours
- Previous customer service experience preferred
- Valid driver's license (for occasional errands)
- Ability to stand for extended periods
- Flexible availability including weekends