Job Description
Join our dynamic team as an Evening Customer Service Specialist at Urban Retail Solutions! This entry-level position offers flexible evening shifts (4 PM - 10 PM) in a vibrant downtown Los Angeles location. Perfect for students, career changers, or anyone seeking work-life balance. We provide comprehensive training, a supportive team environment, and opportunities for advancement. Enjoy competitive pay, employee discounts, and a schedule that fits your lifestyle. Apply today to start your career in retail customer service!
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Process transactions accurately using POS systems and maintain sales records
- Assist with inventory management, stock replenishment, and visual merchandising
- Resolve customer inquiries and complaints with professionalism and empathy
- Collaborate with team members to ensure smooth store operations during evening hours
- Adhere to company policies and maintain a clean, organized sales floor
- Contribute to achieving daily sales targets and customer satisfaction goals
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication and interpersonal skills
- Basic proficiency with technology (POS systems, smartphones)
- Ability to stand for extended periods and lift up to 25 lbs
- Reliable transportation to downtown Los Angeles location
- Flexible schedule availability Monday-Sunday (evening shifts only)
- Positive attitude and commitment to customer satisfaction