Job Description
Join our dynamic team as an Evening Customer Service Associate and become the friendly face of Milwaukee Community Services! We're seeking motivated individuals to deliver exceptional service during our peak evening hours. This part-time role offers flexible scheduling, comprehensive training, and a supportive environment perfect for students, career changers, or anyone seeking work-life balance. Enjoy competitive pay, free on-site parking, and opportunities for advancement while making a meaningful impact in our community.
Responsibilities
- Provide exceptional customer service via phone, email, and in-person interactions
- Process transactions and maintain accurate records in our CRM system
- Assist clients with inquiries about community programs and services
- Collaborate with team members to resolve service issues efficiently
- Support facility operations during evening hours including light clerical duties
- Contribute to a positive, inclusive work environment for all patrons
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication skills with a customer-first mindset
- Basic computer proficiency and ability to learn new software quickly
- Flexibility to work evenings (4:00 PM - 9:00 PM) weekends
- Reliable transportation and punctual attendance
- Ability to stand for extended periods as needed
- No prior experience required – comprehensive training provided