Job Description
Join our dynamic team at NexTech Solutions Inc. and kickstart your career in tech support with our flexible evening schedule! We're seeking motivated entry-level professionals to provide exceptional customer service while maintaining a healthy work-life balance. Enjoy the freedom to choose your shifts (evening hours between 3 PM-11 PM) while growing your skills in a collaborative environment. No prior experience required – we provide comprehensive training to set you up for success. Apply today and transform your evenings into a rewarding career opportunity!
Responsibilities
- Deliver responsive customer support via phone, chat, and email
- Troubleshoot technical issues with patience and clarity
- Document interactions accurately in CRM systems
- Collaborate with senior team members for complex resolutions
- Maintain positive customer relationships during peak hours
- Adhere to company security protocols for sensitive data
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (students welcome)
- Strong verbal and written communication skills
- Basic computer proficiency with MS Office suite
- Ability to work independently with minimal supervision
- Empathetic customer service mindset
- Reliable transportation to downtown SF location
- Flexibility to work 20-25 hours weekly