Job Description
Join Nexus Solutions' dynamic customer experience team as an Entry-Level Customer Support Associate. We're seeking motivated individuals to deliver exceptional service during our evening hours (4 PM - 10 PM). This role offers flexible scheduling while building foundational skills in communication, problem-solving, and client relationship management. Enjoy competitive compensation, comprehensive training, and a supportive team environment in the heart of San Francisco.
Responsibilities
- Handle customer inquiries via phone, email, and chat during evening shifts
- Resolve technical and billing issues using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with daytime teams for seamless customer handoffs
- Identify opportunities to improve customer experience workflows
- Adhere to company SLAs and quality standards
Qualifications
- High school diploma or equivalent (current students welcome)
- Basic computer literacy and typing proficiency (30+ WPM)
- Strong verbal communication and active listening skills
- Ability to work independently with minimal supervision
- Flexible availability for weekday evenings (4 PM - 10 PM)
- Positive attitude and patience in high-pressure situations
- No prior experience required - training provided