Job Description
Join our dynamic team as an Entry-Level Customer Specialist at UrbanTech Solutions! We're seeking motivated individuals with a passion for exceptional service to support our growing client base in the vibrant city of New Orleans. This flexible part-time role offers the perfect opportunity to launch your career while maintaining work-life balance. Enjoy competitive compensation, comprehensive training, and a supportive environment where your contributions make a real impact.
Responsibilities
- Deliver outstanding customer support via phone, email, and chat channels
- Resolve client inquiries efficiently and escalate complex issues appropriately
- Maintain accurate customer records in our CRM system
- Collaborate with cross-functional teams to improve service processes
- Participate in ongoing training to enhance product knowledge and soft skills
- Contribute to a positive team culture through proactive communication
Qualifications
- High school diploma or equivalent (college students encouraged)
- Basic computer proficiency with MS Office applications
- Strong verbal communication and active listening skills
- Ability to work independently with minimal supervision
- Flexible schedule availability (evenings/weekends required)
- Customer service experience preferred but not required
- Valid US work authorization