Job Description
Join Phoenix Solutions Group as an Entry-Level Customer Service Specialist and kickstart your career in a dynamic, supportive environment! We're seeking motivated individuals for our evening shifts to deliver exceptional client experiences while gaining valuable professional skills. Enjoy flexible scheduling, comprehensive training, and a vibrant team culture where your growth is prioritized. Perfect for students, career changers, or anyone seeking work-life balance with evening availability.
Why You'll Love Working With Us:
- Competitive hourly pay with consistent hours
- Free parking and accessible public transit options
- Opportunities for advancement into full-time roles
- Comprehensive paid training and ongoing development
Responsibilities
- Handle inbound customer inquiries via phone and digital channels with professionalism
- Process transactions and resolve billing issues accurately
- Document interactions in CRM systems with precision
- Collaborate with team members to resolve escalated cases
- Adhere to company protocols while maintaining customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (current students welcome)
- Strong verbal communication skills in English
- Basic computer proficiency with typing accuracy
- Ability to multitask in a fast-paced setting
- Reliable evening availability (20-25 hours/week)
- Positive attitude and problem-solving mindset
- No prior experience required – we train!