Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and build your career with flexible hours! We're seeking motivated individuals to deliver exceptional client experiences while maintaining work-life balance. This role offers remote options and on-site opportunities at our Nashville hub, perfect for students, career changers, or those seeking supplemental income. Enjoy competitive pay, comprehensive training, and clear pathways to advancement within our expanding Texas and Tennessee operations.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Update and maintain accurate client information in CRM systems
- Collaborate with cross-functional teams to address complex service issues
- Document interactions and contribute to process improvement initiatives
- Meet monthly performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college students encouraged)
- Basic proficiency with Microsoft Office Suite and CRM platforms
- Strong verbal/written communication skills and active listening ability
- Comfortable working independently with minimal supervision
- Flexibility to work evenings/weekends (schedule blocks of 4-6 hours)
- Previous customer service experience preferred but not required
- Reliable internet connection for remote work options