Job Description
Join our award-winning team as a Customer Service Specialist where we value your enthusiasm over experience! Sunshine Solutions Group is seeking motivated individuals to deliver exceptional customer experiences at our Orlando headquarters. This flexible part-time role is perfect for students, career changers, or anyone seeking a supportive workplace with growth opportunities. Enjoy a modern office environment, comprehensive training, and a team-focused culture that celebrates your unique contributions.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges using our proprietary CRM system
- Collaborate with cross-functional teams to resolve complex customer issues
- Maintain detailed customer records in our database for accurate tracking
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekly training sessions to product knowledge updates
Qualifications
- No prior experience required – we provide comprehensive training!
- High school diploma or equivalent (current students welcome)
- Strong verbal communication skills and active listening ability
- Basic computer proficiency with willingness to learn new software
- Reliable transportation to our Orlando location
- Flexible availability including weekend shifts
- Positive attitude and problem-solving mindset