Job Description
Join MetroSolutions Group as an Entry-Level Customer Service Specialist and kickstart your career in a dynamic, supportive environment! We're seeking motivated individuals to provide exceptional service during our busy evening and weekend shifts. Perfect for students, career changers, or those seeking flexible schedules. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our growing organization.
As a leader in customer experience solutions, we pride ourselves on fostering a collaborative workplace where your contributions matter. Our Milwaukee-based team values diversity, innovation, and work-life balance. If you're ready to build professional skills while making a positive impact, apply today!
Responsibilities
- Deliver outstanding customer support via phone, email, and chat during evening/weekend hours
- Resolve inquiries efficiently using our CRM system and knowledge base
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions accurately and maintain customer records
- Identify opportunities for process improvements and share feedback
- Adhere to company policies and maintain confidentiality standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service or retail experience (entry-level welcome)
- Exceptional verbal and written communication skills
- Ability to work flexible schedules (evenings, weekends, holidays)
- Proficient with Microsoft Office and basic tech tools
- Strong problem-solving and multitasking abilities
- Positive attitude and customer-first mindset
- Reliable transportation to downtown Milwaukee location