Job Description
Join our dynamic team at GlobalConnect Solutions and kickstart your career with a flexible evening schedule! We're seeking motivated entry-level professionals to deliver exceptional customer experiences while maintaining work-life balance. This role offers remote training with on-site support, perfect for students, career changers, or those seeking supplementary income. Enjoy competitive pay, growth opportunities, and a supportive environment where your contributions matter.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot product concerns
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for response time and resolution
- Maintain detailed knowledge of product offerings
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer literacy and typing skills
- Strong verbal communication abilities
- Customer service mindset with patience and empathy
- Availability for evening shifts (3 PM - 11 PM)
- Reliable transportation to Charlotte office
- Ability to work independently and as part of a team
- No prior experience required – we provide full training