Job Description
Join Denver's fastest-growing tech startup as an Entry-Level Customer Service Specialist! We're seeking passionate individuals to represent our cutting-edge SaaS platform while launching their careers in a dynamic environment. Enjoy flexible scheduling (20-25 hours/week), comprehensive training, and opportunities for growth into sales or support roles. Perfect for students and recent graduates looking to gain real-world experience in a collaborative, award-winning workplace.
Why You'll Love Working With Us:
- Modern downtown Denver office with free parking and transit access
- Competitive hourly pay plus monthly performance bonusesHealth insurance options for part-time employees
- Professional development stipend and paid certifications
- Fun team events and quarterly hackathons
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues using our knowledge base and troubleshooting guides
- Document interactions accurately in Salesforce and CRM systems
- Collaborate with technical team to escalate complex issues
- Meet/exceed customer satisfaction and response time targets
- Contribute to process improvements based on customer feedback
- Participate in weekly training sessions to product updates
Qualifications
- High school diploma or equivalent; college students welcome
- Basic computer proficiency and typing speed (30+ WPM)
- Excellent verbal/written communication skills
- Strong problem-solving abilities and patience
- Availability to work evenings/weekends (20-25 hours/week)
- Previous customer service experience preferred but not required
- Must pass background check and drug screening