Job Description
Are you looking for a flexible opportunity in the heart of the Motor City? Detroit Connect Hub is seeking driven individuals to join our growing team as Entry-Level Customer Service Representatives.
We pride ourselves on providing top-tier support to our community. Whether you are looking to start your career or seeking a part-time role to balance with studies, we offer a welcoming environment and comprehensive training. If you have a passion for helping others and want to gain valuable experience in a corporate setting, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr).
- Flexible scheduling to fit your lifestyle.
- On-the-job training with no prior experience required.
- Opportunities for advancement within the company.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers in resolving product or service issues with empathy and patience.
- Perform accurate data entry and maintain up-to-date customer records in our CRM system.
- Collaborate with the support team to identify trends and improve service delivery.
- Process returns, exchanges, and service requests efficiently.
- Uphold company policies and brand standards during all interactions.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer proficiency and familiarity with Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to multitask in a fast-paced, dynamic office setting.
- Reliable internet connection and computer access for remote training options.
- Must be 18 years or older.