Job Description
Are you looking for a flexible opportunity to kickstart your career in Washington, DC? Capital City Support Services is currently seeking motivated, enthusiastic individuals to join our team as Entry-Level Customer Service Representatives. We believe in rewarding hard work and providing a clear path for growth, which is why we are looking for candidates who are eager to learn and have a passion for helping others.
This role is perfect for students, recent graduates, or anyone looking to transition into a new career. You will be trained to handle a variety of customer interactions, ensuring our clients receive the best possible service. If you have a positive attitude and a strong work ethic, we want to hear from you!
What We Offer:
- Competitive hourly pay ranging from $18.00 to $25.00.
- Flexible part-time schedule to accommodate your lifestyle.
- Comprehensive on-the-job training with no prior experience necessary.
- Opportunities for career advancement and internal promotions.
- A supportive and inclusive company culture in the heart of DC.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers in resolving issues and answering questions regarding our products and services.
- Process customer orders, maintain accurate records, and update databases with new information.
- Collaborate with the operations team to meet daily performance and quality targets.
- Identify opportunities to cross-sell products and enhance the customer experience.
- Perform general administrative tasks such as filing, data entry, and scheduling.
- Adhere to all company policies and procedures to ensure data security and compliance.
Qualifications
- No prior experience required; full training is provided upon hiring.
- High school diploma or equivalent is preferred.
- Basic computer proficiency and typing skills (30+ words per minute).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, dynamic environment.
- Reliable internet connection and access to a quiet workspace is required.
- Must be available to work a part-time schedule, including weekends or evenings as needed.