Job Description
Join FlexCorp Solutions and kickstart your career with a flexible evening part-time role! We're seeking motivated entry-level professionals to deliver exceptional customer experiences while maintaining a healthy work-life balance. Perfect for students, parents, or career changers seeking non-traditional hours. Enjoy competitive pay, paid training, and a supportive team environmentâall while growing your professional skills in Indianapolis' thriving business district.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with cross-functional teams to escalate complex issues when needed
- Meet performance metrics including call quality, resolution time, and customer satisfaction scores
- Complete product certification modules to maintain service excellence standards
- Participate in monthly team training sessions to enhance technical knowledge
Qualifications
- High school diploma or equivalent required; college students encouraged to apply
- Strong verbal communication skills with clear, professional phone etiquette
- Basic computer literacy and ability to navigate multiple software systems simultaneously
- Reliable transportation to downtown Indianapolis office location
- Availability to work 3-5 evening shifts (4:00 PM - 10:00 PM) including weekends
- Customer service experience preferred but not requiredâcomprehensive training provided
- Proven problem-solving abilities with a solutions-oriented mindset
- Ability to maintain composure and deliver quality service during high-volume periods