Job Description
Are you looking for a part-time job in Oakland, CA that offers growth and stability? Pacific Data Systems is seeking a dedicated Entry-Level Customer Service Associate to join our dynamic team. This is an excellent opportunity for recent graduates and career changers to gain hands-on experience in a fast-paced corporate environment.
We pride ourselves on delivering exceptional service, and we need enthusiastic individuals to help us maintain our high standards. In this role, you will interact with a diverse range of clients and support our administrative operations.
Responsibilities
- Greet and welcome customers with a professional demeanor, ensuring a positive first impression.
- Answer incoming inquiries via phone, email, and live chat with accuracy and speed.
- Assist in processing customer orders, returns, and exchanges.
- Perform routine data entry tasks to update and maintain client databases.
- Collaborate with the sales and support teams to resolve complex customer issues.
- Keep the office organized and assist with inventory management as needed.
Qualifications
- High school diploma or GED equivalent required.
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills.
- Ability to multitask and prioritize tasks in a busy environment.
- Reliable internet connection and a quiet workspace for remote support options.
- Must be available to work weekends and holidays.