Job Description
Join our dynamic team at Innovate Solutions NC as a part-time Customer Service Associate! This entry-level role offers flexible hours and comprehensive training to launch your career in customer experience. We're seeking motivated individuals passionate about delivering exceptional service while gaining valuable industry skills. Enjoy a supportive environment with growth opportunities and competitive compensation. Perfect for students, recent graduates, or career changers seeking flexible work-life balance in the heart of Charlotte.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with team members to resolve complex customer issues
- Utilize CRM software to document interactions and update customer profiles
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to company policies and service standards
- Participate in ongoing training to improve product knowledge
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Basic computer proficiency with ability to learn new software
- Strong problem-solving and multitasking abilities
- Punctual with reliable attendance and time management
- Positive attitude with customer-first mindset
- Ability to work independently and as part of a team
- Available to work evenings and weekends (15-20 hours/week)