Job Description
Join our award-winning customer experience team at Frontier Communications! We're seeking enthusiastic individuals to deliver exceptional service to Colorado Springs residents. This flexible part-time role offers paid training, career advancement opportunities, and a supportive work environment. Perfect for students, career-changers, or anyone seeking work-life balance. No telecom experience required—we provide comprehensive training to set you up for success!
Responsibilities
- Resolve customer inquiries via phone, email, and chat regarding billing, service plans, and technical support
- Process service orders and account modifications accurately in CRM systems
- Collaborate with technical teams to troubleshoot connectivity issues
- Document customer interactions and maintain detailed case notes
- Meet performance metrics for call handling time and customer satisfaction
- Identify upsell opportunities for enhanced service packages
- Participate in ongoing training to master new products and services
Qualifications
- High school diploma or equivalent required; college coursework preferred
- Basic computer proficiency with ability to navigate multiple systems
- Strong verbal communication and active listening skills
- Customer-focused mindset with patience and empathy
- Ability to work independently while collaborating in a team environment
- Flexible availability including evenings and weekends
- Previous customer service experience is a plus but not required
- Must pass background check and pre-employment assessment