Job Description
Join our dynamic team at Pinnacle Solutions Group as a part-time Customer Service Associate! We're seeking motivated individuals with a passion for helping others to deliver exceptional client experiences. This flexible role offers on-the-job training and growth opportunities within our rapidly expanding organization. Perfect for students or career changers looking to build foundational skills in a supportive environment.
Our Philadelphia office fosters a collaborative culture where your contributions are valued. Enjoy competitive pay, consistent scheduling, and the chance to develop transferable skills in communication, problem-solving, and digital tools. If you're ready to launch your professional journey with a forward-thinking company, we encourage you to apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently while maintaining high satisfaction standards
- Update customer records accurately in our CRM database
- Collaborate with team members to address complex service issues
- Process transactions and orders with precision
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer literacy and typing proficiency
- Strong verbal communication skills
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to our downtown office
- Availability for 20-25 hours per week (weekend flexibility a plus)