Job Description
Join our dynamic team at Metro Retail Solutions Ltd as an Entry-Level Customer Service Associate! We're seeking enthusiastic individuals to deliver exceptional service to our growing client base in Birmingham. This flexible part-time role is perfect for students or career changers looking to build foundational retail experience in a supportive environment. No prior experience required – we provide comprehensive training!
As a key member of our frontline team, you'll be the face of our brand, creating memorable experiences for customers while developing valuable transferable skills. Our Birmingham location offers excellent transport links and a vibrant team culture focused on growth and recognition.
Responsibilities
- Provide exceptional in-person customer service at our Birmingham retail location
- Process transactions accurately using POS systems
- Assist with inventory management and stock replenishment
- Resolve customer inquiries and complaints professionally
- Collaborate with team members to maintain store presentation
- Participate in ongoing product knowledge training
- Contribute to achieving daily sales targets
Qualifications
- Minimum 18 years old (no experience necessary)
- Strong communication and interpersonal skills
- Basic computer literacy (training provided)
- Reliable and punctual with flexible availability
- Positive attitude and customer-focused mindset
- Ability to work weekends and evenings
- Right to work in the United Kingdom
- GCSEs or equivalent preferred