Job Description
Join our elite team and get paid daily with our innovative part-time opportunities! QuickStaff Solutions is seeking motivated Customer Service Specialists to deliver exceptional experiences while enjoying the flexibility of same-day pay. Perfect for students, parents, or anyone needing immediate income without commitment. Work 3-5 days weekly with evening/weekend shifts available. Benefits include: Daily pay via Payactiv, free parking, and rapid advancement paths.
Responsibilities
- Handle 50+ daily customer inquiries via phone, chat, and email
- Process transactions and resolve billing discrepancies with 95% accuracy
- Update CRM databases and maintain detailed case notes
- Collaborate with support teams for complex issue resolution
- Meet/exceed weekly performance metrics (CSAT, resolution time)
- Participate in bi-weekly training sessions for product updates
- Uphold PCI compliance standards for sensitive data handling
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in high-volume environment
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills with clear phone etiquette
- Ability to multitask during peak hours (9 AM - 6 PM)
- Basic math skills for transaction processing
- Reliable transportation to downtown Sacramento location
- Must pass background check and drug screening