Job Description
Are you a people-person looking for a rewarding career with a flexible schedule?
Join Novas Solutions as a Customer Support Specialist and help us deliver excellence in service. We are currently seeking dedicated professionals to join our team in Miami, FL, offering both evening and full-time shifts to accommodate your lifestyle.
As a key member of our support team, you will be the voice of our brand, ensuring our clients receive the assistance they need when they need it. We value adaptability, resilience, and a customer-first mindset.
Why Join Us?
- Flexible Schedule: Choose between evening shifts or full-time hours to balance work and life.
- Competitive Pay: Earn between $19.00 - $24.00 per hour based on experience.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Modern Tools: Work with the latest CRM software and communication platforms.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues with empathy and efficiency.
- Accurately document all interactions and account updates in our internal CRM system.
- Identify opportunities to upsell products or services to existing customers.
- Collaborate with the technical team to resolve complex account issues.
- Maintain a high level of product knowledge to provide accurate information.
- Adhere to all company policies and service level agreements (SLAs).
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous customer service or call center experience is a plus.
- Strong verbal communication skills with a clear and professional tone.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer proficiency (Microsoft Office Suite, Google Workspace).
- Reliable internet connection and home office setup for remote or hybrid roles.
- Availability to work evenings and weekends as required.