Job Description
Are you a dedicated professional looking for evening and weekend shifts that offer flexibility and competitive compensation? Apex Global Solutions is currently hiring a Customer Success Specialist to join our dynamic remote team. Based in Oklahoma City but working from anywhere, you will play a pivotal role in maintaining our high standards of customer satisfaction during critical off-hours.
We are looking for individuals who thrive in a fast-paced environment and are eager to grow their career in a supportive, remote-first culture. Enjoy the freedom of remote work with the stability of full-time employment.
Responsibilities
- Deliver exceptional technical and product support to customers via chat, email, and phone during evening and weekend shifts.
- Resolve complex customer issues efficiently while adhering to company service level agreements.
- Document all customer interactions, feedback, and resolutions in our CRM system with high accuracy.
- Collaborate cross-functionally with the day-shift team to ensure seamless continuity of service.
- Identify recurring customer pain points and propose actionable solutions to improve the user experience.
- Assist in onboarding new support team members and conducting training sessions.
Qualifications
- High school diploma or GED; Associate’s degree or Bachelor’s degree in a related field is preferred.
- Proven experience in customer service, technical support, or a related field.
- Excellent verbal and written communication skills with a polished, professional tone.
- Must be available to work evenings, nights, and weekends as required by the shift schedule.
- Reliable high-speed internet connection and a quiet home office environment.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Strong problem-solving skills and the ability to remain calm under pressure.