Job Description
Join Our Elite Team in Charlotte, NC
Are you ready to accelerate your career in the heart of the Queen City? Charlotte Tech Solutions is seeking a dedicated Customer Success Specialist to join our dynamic team.
We offer a hybrid work environment, competitive benefits, and a culture that prioritizes growth and innovation. If you are looking for full time jobs or part time jobs in Charlotte with real growth potential, this is your opportunity.
Responsibilities
- Manage the end-to-end onboarding process for new clients to ensure seamless integration with our platform.
- Build and maintain strong relationships with key accounts to drive retention and expansion.
- Act as the primary point of contact for client inquiries, providing expert technical support and guidance.
- Collect and analyze client feedback to recommend product improvements and feature enhancements.
- Collaborate cross-functionally with Sales, Product, and Engineering teams to resolve complex issues.
- Track key performance indicators (KPIs) and prepare weekly progress reports for management.
Qualifications
- Proven experience in customer success, account management, or technical support (2+ years preferred).
- Excellent verbal and written communication skills with a focus on clarity and professionalism.
- Proficiency in CRM software, specifically Salesforce or HubSpot.
- Strong problem-solving abilities with a customer-first mindset.
- Ability to work independently in a remote or hybrid setting.
- Associate or Bachelor's degree in Business, Communications, or a related field.