Job Description
We are a forward-thinking technology firm expanding our operations across North Carolina and Florida. We are currently seeking ambitious individuals to join our team as Customer Success Associates. Whether you are a student looking for evening shifts or a professional seeking a stable career, we offer flexible scheduling, comprehensive training, and a clear path to advancement.
In this role, you will serve as the primary point of contact for our clients, ensuring they achieve maximum value from our software solutions. We value diversity, education, and hard work, making this an ideal opportunity for students and recent graduates.
Responsibilities
- Manage inbound and outbound customer inquiries via email, chat, and phone with a focus on high-resolution rates.
- Onboard new clients, guiding them through our platform and setting up best-practice workflows.
- Troubleshoot technical issues and collaborate with the engineering team to resolve complex bugs.
- Conduct weekly training sessions and product demonstrations for client stakeholders.
- Maintain accurate records of client interactions and account health in our CRM system.
- Identify upsell opportunities within existing accounts to drive revenue growth.
- Participate in evening support rotations to ensure 24/7 coverage for our North American base.
Qualifications
- High school diploma or equivalent (Bachelor's degree in a related field is a plus).
- Strong verbal and written communication skills with a professional tone.
- Basic proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot).
- Willingness to work flexible hours, including evenings and weekends as needed.
- Reliable high-speed internet connection and a quiet workspace.
- Problem-solving mindset with the ability to remain calm under pressure.
- Ability to relocate to Florida or North Carolina is preferred.