Job Description
Join our dynamic team at Nexus Solutions Inc. in Indianapolis! We're seeking passionate Customer Service Specialists for both full-time and part-time opportunities. Enjoy competitive pay, flexible scheduling, and a vibrant work culture in the heart of downtown. Ideal for students, career changers, and experienced professionals alike. Full-time benefits include health insurance, 401k matching, and paid time off. Part-time roles offer competitive hourly rates with potential for advancement.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for response times and resolution rates
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including weekends
- Professional demeanor with excellent phone etiquette