Job Description
Join our dynamic team at Apex Solutions Group, where we're revolutionizing customer support with cutting-edge technology. We're seeking enthusiastic individuals for flexible evening and weekend shifts in Raleigh, NC. This role offers competitive pay, comprehensive training, and opportunities for career advancement in a fast-paced, modern environment. Perfect for students, parents, or professionals seeking work-life balance.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening/weekend shifts
- Resolve technical issues and process orders using proprietary CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed records of customer interactions in Salesforce
- Identify upsell opportunities and promote new service offerings
- Participate in bi-weekly virtual training sessions
- Adhere to strict data security and privacy protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Availability for flexible evening/weekend shifts (Thu-Sun, 3pm-11pm)
- Basic technical troubleshooting knowledge