Job Description
Immediate openings for Part-Time and Full-Time Customer Service Specialists in San Antonio! Join our dynamic team supporting premium clients with flexible evening and weekend schedules. No nights or holidays required—ideal for students, parents, and professionals seeking work-life balance. Competitive pay, comprehensive training, and advancement opportunities await!
Responsibilities
- Handle high-volume inbound/outbound calls for VIP clients
- Resolve billing inquiries and service disruptions within SLAs
- Document interactions in Salesforce with 100% accuracy
- Collaborate with Tier-2 support for complex technical escalations
- Proactively upsell premium service packages
- Maintain 95% customer satisfaction score
- Participate in weekend shift rotations (Sat/Sun 8am-8pm)
Qualifications
- 2+ years customer service experience
- Proficiency with CRM tools (Salesforce preferred)
- Exceptional conflict resolution skills
- Flexibility to work evenings (4pm-12pm) and weekends
- Bilingual (English/Spanish) certification required
- High school diploma; college degree preferred
- Pass background check and drug screening