Job Description
Join our award-winning team as a Customer Service Specialist and enjoy flexible evening/weekend shifts in the heart of Dallas! We're seeking dynamic individuals to deliver exceptional client experiences while maintaining work-life balance. Our modern downtown office offers competitive pay, comprehensive training, and growth opportunities within a Fortune 500 environment. Perfect for students, parents, and professionals seeking supplemental income with no nights or holidays required.
What We Offer:
- Consistent 4-6 hour shifts (Mon-Fri evenings & weekends)
- Comprehensive paid training and certification programs
- Health benefits eligibility for part-time employees
- 401(k) with company match
- Free downtown parking and transit stipend
Responsibilities
- Handle high-volume inbound/outbound client communications via phone, email, and chat
- Resolve billing inquiries, account issues, and service disruptions
- Process transactions and update customer records in CRM systems
- Collaborate with technical support teams for complex issue resolution
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Document interactions accurately in compliance with regulatory standards
- Participate in weekly team performance reviews and improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in B2B or B2C environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills in English
- Ability to work independently in fast-paced, remote-capible settings
- Flexible schedule availability (must cover 2-3 weekend shifts monthly)
- Basic technical troubleshooting for connectivity issues
- Valid US work authorization and reliable transportation