Job Description
Join our award-winning customer service team and enjoy work-life balance with flexible evening and weekend shifts in Sacramento. We're seeking energetic professionals who thrive in dynamic environments and want to make a difference. Our competitive compensation package includes paid training, performance bonuses, and opportunities for advancement. Work in our modern downtown office with free parking and a supportive team culture.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues and product concerns using CRM systems
- Process orders and schedule appointments with accuracy
- Collaborate with team members to ensure seamless customer experiences
- Document interactions and maintain detailed case records
- Meet performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 1+ years customer service experience in fast-paced environment
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Excellent communication and conflict resolution abilities
- Ability to work independently with minimal supervision
- Flexibility to work evenings (3 PM - 11 PM) and weekends
- Valid California driver's license and reliable transportation
- Basic knowledge of Salesforce or similar CRM systems