Job Description
Join our award-winning team as a Customer Service Specialist and become the voice of our brand during high-demand evening and weekend shifts. This role offers flexible scheduling while delivering exceptional support to our diverse client base across Georgia and California. We provide comprehensive training, career advancement opportunities, and a dynamic team environment where your contributions are recognized and rewarded.
Why Work With Us?
- Competitive hourly rates with performance bonuses
- Flexible scheduling including weekday evenings and weekend shifts
- Comprehensive benefits package (health, dental, vision)
- Opportunities for full-time conversion
- Modern, collaborative workspace
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening/weekend hours
- Resolve technical issues and provide product support across multiple platforms
- Process orders, returns, and customer service transactions accurately
- Document all interactions in CRM system with detailed notes
- Collaborate with support teams to resolve escalated issues
- Maintain customer satisfaction metrics (CSAT, FCR)
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Exceptional communication and problem-solving skills
- Ability to work independently during evening/weekend shifts
- Proficiency with CRM software and Microsoft Office Suite
- Strong attention to detail and time management
- Customer-first mindset with empathy and patience