Job Description
Join our dynamic team at Nexus Solutions Group as a Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support during evening and weekend shifts in Atlanta. This role offers flexible scheduling, competitive compensation, and opportunities for career growth. Perfect for students, parents, or professionals seeking work-life balance. Enjoy a modern, collaborative environment with comprehensive training and performance bonuses.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Update and maintain customer records in CRM systems with precision
- Collaborate with cross-functional teams to address complex customer needs
- Identify upsell opportunities and contribute to revenue targets
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Strong communication skills with empathy and patience
- Ability to work flexible evenings, weekends, and holidays
- Proficiency with CRM software (Salesforce experience a plus)
- Typing speed of 40+ WPM with high accuracy
- Passion for problem-solving and customer advocacy