Job Description
Join our dynamic team as a Customer Service Specialist and enjoy the perfect work-life balance with evening and weekend shifts! At Pacific Retail Solutions, we value flexibility and professionalism, offering part-time roles that accommodate your schedule while delivering exceptional service to our diverse clientele. Located in the heart of San Francisco, our vibrant workplace fosters growth and recognition. If you're passionate about customer experiences and seeking a rewarding part-time career in California, apply today!
Responsibilities
- Handle customer inquiries via phone, email, and chat during evening/weekend hours
- Resolve product/service issues with empathy and efficiency
- Process orders, returns, and exchanges accurately
- Update CRM systems with detailed interaction records
- Collaborate with day-shift teams for seamless service continuity
- Identify upsell opportunities to enhance customer value
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in retail/tech
- Availability for evenings (4 PM-12 AM) and weekends
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional problem-solving and communication skills
- Ability to work independently in a remote-hybrid model
- Positive attitude and adaptability to fast-paced environments
- Fluency in English; bilingual Spanish a strong advantage