Job Description
Join Nexus Solutions Group as a Customer Service Specialist and enjoy the perfect work-life balance with our flexible evening schedule! We're seeking passionate individuals to deliver exceptional support to our clients during evening hours (4:00 PM - 10:00 PM). This role offers remote flexibility with optional in-person collaboration at our Jacksonville headquarters. Enjoy competitive pay, comprehensive training, and opportunities for advancement—all while maintaining your daytime commitments.
Why You'll Love Working With Us:
- Flexible evening shifts (4-6 days/week)
- 100% remote work option
- Comprehensive benefits package (PTO, health insurance, 401k)
- Career growth pathways
- Modern tech stack and supportive team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with day teams for seamless service continuity
- Meet/exceed quality and productivity targets
- Participate in ongoing training and development
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional communication and problem-solving skills
- Ability to work independently in remote environment
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Reliable high-speed internet connection
- Flexibility to work evenings (4:00 PM - 10:00 PM)
- Positive attitude and service-oriented mindset