Job Description
Join Illinois Solutions Group as a Customer Service Specialist and become the voice of excellence for our diverse clientele. We're seeking passionate individuals to deliver exceptional support while building lasting relationships. Whether you're seeking flexible part-time hours or a full-time career path, we offer competitive compensation and growth opportunities in the heart of Illinois.
What We Offer: Comprehensive training, performance bonuses, healthcare benefits (full-time), and a dynamic team environment. Perfect for career changers, recent graduates, and experienced professionals alike.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to improve service quality
- Identify upsell opportunities and contribute to revenue goals
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1-3 years customer service or support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Excellent written and verbal communication skills
- Valid Illinois driver's license (for occasional field visits)