Job Description
Join Nexus Solutions Inc., a leading tech support provider, as a Customer Service Specialist! We're seeking dynamic individuals for flexible evening shifts (4 PM - 10 PM PT) with potential full-time opportunities for top performers. Enjoy competitive pay, comprehensive training, and a collaborative environment where your growth is prioritized. Perfect for students, career changers, or those seeking work-life balance. Apply today and become part of our innovative team serving Silicon Valley's tech community!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and troubleshoot software/hardware problems for enterprise clients
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet key performance metrics including customer satisfaction scores and response times
- Contribute to process improvements through feedback and innovative solutions
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- Minimum 1 year customer service or technical support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite
- Strong problem-solving abilities and technical aptitude for troubleshooting
- Excellent communication skills with clear, professional verbal/written abilities
- Ability to work independently and manage multiple tasks efficiently
- Flexibility to work evenings and weekends as required