Job Description
Join FlexHire Solutions and transform your career with immediate openings for Customer Service Specialists in Charlotte, NC! We're urgently hiring both full-time and part-time professionals to deliver exceptional client experiences. Enjoy flexible scheduling options including hybrid work, evening/weekend shifts, and compressed workweeks. Our modern office features collaborative spaces and state-of-the-art technology. Full benefits package included for full-time roles.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in B2C environment
- Proficient with CRM software (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Ability to work independently and adapt to flexible schedules
- Strong problem-solving and conflict resolution abilities