Job Description
Join our dynamic team as a Customer Service Specialist and enjoy the flexibility of evening and weekend shifts! At Apex Solutions Group, we value work-life balance and offer competitive pay plus growth opportunities. You'll be the face of our brand, delivering exceptional support to clients while building meaningful relationships. If you're passionate about service and thrive in flexible schedules, apply today!
Responsibilities
- Handle customer inquiries via phone, email, and chat during evening/weekend hours
- Resolve technical issues and provide product support
- Process orders and manage customer accounts accurately
- Collaborate with day teams for seamless service continuity
- Document interactions and maintain detailed records
- Identify upsell opportunities and contribute to team goals
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong problem-solving and communication skills
- Ability to work independently in evening/weekend shifts
- Proficiency with CRM software and MS Office Suite
- Excellent time management and multitasking abilities
- Positive attitude and commitment to customer satisfaction