Job Description
Join Sacramento Valley Solutions as a Customer Service Specialist! We're seeking passionate individuals to deliver exceptional client experiences in our dynamic downtown Sacramento office. This flexible role offers competitive pay and growth opportunities for both part-time and full-time candidates. Perfect for students, career-changers, and experienced professionals seeking work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and technical support issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Identify upsell opportunities while maintaining service quality
- Participate in weekly performance review sessions
- Adhere to company compliance and data security protocols
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or call center experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to work flexible shifts (evenings/weekends required)
- Strong problem-solving and conflict resolution abilities
- Basic knowledge of Microsoft Office Suite