Job Description
Join Philadelphia's premier service company as a Customer Service Specialist! We're seeking dynamic individuals to deliver exceptional experiences while enjoying flexible scheduling. Our team-driven environment offers growth opportunities and competitive benefits for part-time professionals. Bring your energy and join us in shaping the future of customer service in the City of Brotherly Love!
Responsibilities
- Handle 30+ daily customer inquiries via phone, email, and chat
- Resolve billing and account issues with 95% satisfaction rate
- Update CRM systems with accurate client interaction records
- Collaborate with cross-functional teams on service improvements
- Participate in bi-weekly training sessions for product knowledge
- Identify upsell opportunities to enhance customer value
- Maintain 99% compliance with company service protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency in Zendesk and Salesforce platforms
- Exceptional verbal and written communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Philadelphia residency preferred (local candidates encouraged)