Job Description
Join Ohio Solutions Group as a Customer Service Specialist and become part of our award-winning team! We're seeking passionate individuals to deliver exceptional service while enjoying flexible scheduling. Full-time opportunities available for high performers. Our modern downtown Columbus office features collaborative spaces, wellness programs, and career growth paths. Enjoy competitive pay, comprehensive benefits for full-time roles, and a supportive environment where your contributions matter. Apply today to transform your career in Ohio's thriving business hub!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions in CRM system with precision
- Collaborate with sales team to identify upsell opportunities
- Maintain product knowledge through continuous training
- Contribute to process improvement initiatives
- Support cross-functional projects as assigned
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with CRM software and Microsoft Office
- Strong problem-solving abilities
- Ability to work flexible hours including weekends
- Positive attitude with service-oriented mindset
- Ohio residency required