Job Description
Join our dynamic team at Bluegrass Solutions Group, a leading customer experience innovator in Louisville's thriving business district. We're seeking passionate Customer Service Specialists to elevate our client interactions. Enjoy competitive pay, comprehensive benefits, and a collaborative culture that values professional growth. Perfect for career-driven individuals seeking full-time opportunities in Kentucky's economic hub.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using our proprietary CRM system while maintaining SLA compliance
- Collaborate with sales and technical teams to deliver seamless customer journeys
- Document interactions and identify process improvement opportunities
- Participate in quarterly training to enhance product knowledge and service skills
- Maintain 95%+ customer satisfaction score through personalized solutions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Ability to multitask effectively in fast-paced settings
- Strong problem-solving abilities with attention to detail
- Available to work flexible shifts including weekends