Job Description
Join our dynamic team at Apex Retail Solutions as a Customer Service Specialist in the heart of Pittsburgh! We're seeking passionate individuals to deliver exceptional experiences to our growing client base. This flexible part-time role offers the perfect opportunity to develop your communication skills while making a tangible impact in a thriving retail environment. Enjoy competitive pay, comprehensive training, and a supportive team culture that values your contributions.
Why Choose Us?
• Industry-leading training programs
• Flexible scheduling options
• Career advancement opportunities
• Collaborative team environment
Responsibilities
- Handle customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve product and service issues efficiently using CRM systems
- Process transactions and maintain accurate customer records
- Collaborate with sales team to identify upsell opportunities
- Participate in weekly performance review sessions
- Adhere to company policies and service standards
- Support inventory management tasks during low-traffic periods
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with Microsoft Office and POS systems
- Strong verbal and written communication skills
- Ability to work flexible hours including weekends
- Basic math and problem-solving aptitude
- Positive attitude with conflict resolution abilities
- Prior retail or hospitality experience a plus