Job Description
Join Sacramento's fastest-growing retail team! We're seeking dynamic Customer Service Specialists to deliver exceptional experiences in our downtown flagship store. This hybrid role combines in-store engagement with digital support, offering flexible scheduling including part-time and full-time options. Perfect for career-driven professionals seeking growth in the heart of California's capital.
Responsibilities
- Manage customer inquiries across in-person, phone, and digital channels
- Process transactions using POS systems while maintaining accuracy
- Resolve customer issues with empathy and solution-oriented approaches
- Collaborate with visual merchandising team to maintain store presentation
- Participate in inventory management and stock replenishment
- Train new hires on customer service protocols
Qualifications
- Minimum 1 year customer service or retail experience
- Proficiency with POS systems and CRM software
- Strong conflict resolution and communication skills
- Flexible availability including weekends and holidays
- High school diploma or equivalent required
- Bilingual (English/Spanish) candidates preferred