Job Description
Join Ohio Solutions Group as a Customer Service Specialist and become the face of innovation! We're seeking dynamic individuals to deliver exceptional experiences while supporting our growing client base. Enjoy flexible scheduling, comprehensive training, and a collaborative environment where your talents shine. Whether you're a student, parent, or career changer, this role offers the perfect work-life balance with opportunities for advancement.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Maintain detailed customer interaction records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Identify upsell opportunities based on customer needs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- Flexible availability including weekends